Adoption of SPOT-Me in Attendance Management: Assessing User Satisfaction and Continuance Intention

Abstract

This study focuses on implementation of SPOT-Me (Sistem Pemantauan Operasi Tugas), a digital attendance monitoring system which known as a part of the Malaysian public sector's transition to digital transformation. This study investigates the level of satisfaction and continuance intention among academic and non-academic staff at Politeknik Tuanku Syed Sirajuddin (PTSS) regarding their use of SPOT-Me. The study investigates the effect of compatibility, efficiency, perceived ease of use and perceived usefulness on the satisfaction and continuance intention of using the system by utilizing the Technology Acceptance Model (TAM) and Expectation-Confirmation Theory (ECT).  Using a non-parametric approach due to non-normal data distribution, 250 academic and non-academic staff participated in the survey. Spearman’s rho analysis revealed strong positive correlations between all variables while the Mann-Whitney U test demonstrated substantial differences in satisfaction levels among user categories. The results confirm that technological and perceptual factors play a key role in fostering positive attitudes toward SPOT-Me. The findings highlight the system’s effectiveness in supporting attendance management and provide insights for future technological implementations in public sector’s institutions.  In addition, these results also emphasize the significance of perceived usability and contextual fit in determining user satisfaction and continuance intention to use the system.  This research enhances the discussions on digital transformation within the Malaysian public sector by providing evidence-based insights that might support policy refinement and lead future system improvements for sustainable technology integration.